Last updated · May 2026
Agent training
Agents must know the offer, the script, and the relevant compliance rules before taking traffic.
Quality monitoring
Daily sampling, conversion tracking, weekly reviews. We invest the time to coach.
Compliance
TCPA, recording disclosures, DNC, and vertical-specific rules — no exceptions.
Hours & capacity
Agreed shift coverage and answer rates per campaign. Capacity issues must be flagged in advance.
Long-term mindset
We prefer partners who stay with us for years. We commit the same back.
Questions about this policy? Email rohit@paypercalldaddy.com.